GymFu Account Troubleshooting

1. I’ve forgotten my password.

If you can access the app on your device, then open the app and go to Home->Settings->Edit profile and enter a new password in the password field. You can now use your username and password on myaccount.gymfu.com to access your stats and generate a blog widget to show off your GymFu.

2. The app is no longer on my device. How do I install the app and get all of my data back?

Reinstall your app using the App Store. Then go to Home -> Settings -> Edit profile and press “Sign in with existing account”.

3. I have a new device, how do I install my GymFu apps to it without losing all of my training and battle data?

The best way to do this is to install your apps from a backup – your apps will be installed and all of your data should appear back in your app. If you don’t have a back-up, install the apps from the App Store; then go to Home -> Settings -> Edit profile and press “Sign in with existing account”.

4. I’ve forgotten my password and / or username and can’t set up my account after reinstalling.

You can ask us to reset your password by using one of the following methods:

1. Send us an email (details here) from the email address you registered with.
2. Send us a direct message to GymFu using the twitter account you registered with.
3. Send us an email from a different account proving your identity using another method (for example, by quoting your device ID (UDID)).

If you are installing the apps on a new device (or your device has given itself a new ID (UDID)), you will need to also send us your new device ID (UDID) so we can update your account to be used on your new device.

5. Why must I send you my device ID (UDID)? Why can’t I just press a button?

GymFu accounts are locked to one device ID (UDID) to prevent them from being hijacked by others. This means that sometimes we will need to know your device ID (UDID) in order to carry out some tasks when we can’t identify your account by username (such as if you forget your account details).

6. How can I find out my device ID (UDID)?

The easiest way to do this is to install the free Ad Hoc Helper application from the App Store. As soon as you open the Ad Hoc Helper app a message immediately opens in your Mail application with your device ID (UDID) information. Please address the email support (details here) and include in the body of your message your username and any details of the problem you’re having.

7. Please remove my e-mail address from your list.

If it’s the frequency of the e-mails that you don’t like, just change your e-mail settings by going to Home > Settings > Edit Profile. If you want to remove your e-mail address from our system for other reasons, then please send an e-mail to us (details here). If you’re still intending on using the app, you should be aware that if you later have any problems it will be very difficult for us to resolve them for you without being able to easily confirm that the account is yours (see I’ve forgotten my password and / or username and can’t set up my account after reinstalling as an example of why having your e-mail address in our system is and advantage). If you’re not intending on using the app any more, it would be great if you could let us know why you don’t want to use the app any more, so that we can improve it for other users. All feedback, positive and negative, is gratefully received.